FOUTA NAPO ensures you a delivery service with the most recognized professionals worldwide, to guarantee you a delivery in the estimated time and to receive a product in good condition.
ARTICLE 4 of our conditions the rate
The seller is responsible for the delivery of the goods to the customer by normal post ( All countries of the world except the United States of America via FEDEX only ), the customer assumes the customs formalities and the payment of customs duties if applicable ( Depending on the country of destination ).
Orders are shipped from 24 to 48 hours after validation and payment online, to the delivery address provided by the customer.
Deliveries are free of charge, free shipping, please check this option: Free delivery, the port is assured by our partners: La Poste Tunisienne & Rapid-Poste Tunisia, to count 10 to 15 working days for the reception, it depends on the proximity of countries and Continents.
Express delivery, the port is provided by our partners: DHL, FEDEX, ARAMEX & TNT, and to count 3 to 5 working days for the reception, it depends on the proximity of the countries and the continents .
If you choose the DHL delivery option, a surcharge is calculated, and you will only be charged for the difference in cost between free basic delivery and Express delivery.
The customer must check the condition of the goods and report any damages in writing to the carrier, with a copy and photo to the seller by email to firstname.lastname@example.org, within 3 days from the date of the Receipt of the goods. The seller undertakes to reimburse or exchange damaged products.
The customer has a right of cancellation in case of delay of delivery more than 10 working days, the reimbursement of the products taking place on reception of the return of the complete order in its original state. The seller disclaims any liability for failure to perform the contract due to force majeure (strike, fire, flooding …).