Introduction :

The general terms of sale are concluded between the Seller ( see legal notices) and every person wishing to make a purchase via the website :, The Customer. By submitting his order the customer agrees without reserve the terms of the latter and all the present general sales conditions and declares have the ability to conclude a contract with the seller.

The present terms of sale aim at defining the contractual relations between the seller and the customer, as well as the conditions applicable to any purchase made by means of the present retail website. The present conditions will prevail over quite other general or particular conditions not expressly approved by the seller. The seller reserves the right to modify his general conditions of sale at any time without prior notice. The applicable conditions are those in effect at the date of the order by the customer.

Identification and legal notice

The Company : La Maison De Chahrazed, suarl, has the legal shape of a company under Tunisian law. The Web site : is published by our company :

  • La Maison De Chahrazed 15 rue el borj ville arabe 8050 Hammamet Tunisie
  • Tel : +216 72 28 15 44 Mob : +216 98 61 11 57
  • Contact : is a trademark of society : La Maison De Chahrazed Company registered in trade register under the number : “B0714922011” Customs Code : “1182693/J” Tax identification number : “1182693/J”

General terms of sale :

1- Characteristics of the products

The proposed products are the ones which are presented on the present retail website and accompanied with a detailed description

2- The prices: are shown in Euro and in Tunisian dinar

The prices shown on the site = products and including the expenses of delivery. The seller reserves the right to change prices at any time. Products are charged on the basis of the current price rates at the time of the validation of the order

3- Payment

The customer has a payment method offering a maximum of security guarantees. Upon payment the customer is directly routed to the encrypted server of electronic banking in Tunisia in compliance with the international standards (SPS).
Accepted Cards: Visa, Mastercard, CIB etc….
The price is payable immediately after recapitulation, verification, and validation of the order.
The customer can propose in writing sent to the seller in contact@fouta-napoleone.comany other means of payment that would suit him better.

4- Our conditions of sale :

The seller is due to deliver the goods to the customer using express delivery DHL, FEDEX , UPS , ARAMEX & TNT . The customer assumes the customs formalities and the payment of customs duties if applicable ;

Orders are shipped from 24 to 48 hours after validation and payment online, to the delivery address provided by the customer.

Deliveries are free of charge, free shipping, to count 3 to 5 working days for the reception, it depends on the proximity of countries and Continents.

The customer must check the condition of the goods and report any damages in writing to the carrier, with a copy and photo to the seller by email to, within 3 days from the date of the Receipt of the goods. The seller undertakes to reimburse or exchange damaged products.

The customer has a right of cancellation in case of delay of delivery more than 10 working days, the reimbursement of the products taking place on reception of the return of the complete order in its original state. The seller disclaims any liability for failure to perform the contract due to force majeure (strike, fire, flooding …)

5- Cancellation

The customer benefits from a cancellation period exercised without reason or advance notice which is 10 working days as from the date of the products receiving, the returns should be sent complete and in his initial state. (The expenses of back sending are on the charge of the customer).
The customer can ask for an exchange of products or for a refund.

6- Guarantees

All the products benefit from the legal guarantee. In case of non-compliance, one or several products can have returned to the seller who will resume it, exchange it or refund it. All the complaints, requests of exchange or refund have to be made according to the modalities specified on the Website with motivated complaint and a copy of the invoice.

7- Liability

The seller in the process of selling online is only bound by an obligation of means. His responsibility cannot be held liable or a damage resulting from the use of the Internet network such as loss of data, intervention, virus, break of service or other involuntary problems, as well as everything makes qualified as major force. The photographs accompanying the products are provided for illustrative purposes but cannot insure a perfect similarity in particular as regards colors. In case of doubt or for any additional informations, it is advised to get in touch with the seller at :

8- Intellectual property

All the elements of the present site are and remain the intellectual property of the seller. Only the use for a private use is authorized. Any partial or total reproduction of all or part of the materials on this site is prohibited

9- Products purchased promotions

Products purchased promotions, are neither refundable nor exchangeable and Article 5 of these terms of sale has no application in business transactions with on-site promotions.

The site administrator can still study the difficult cases, and fees are the sole responsibility of the customer, except for products shipped in error or is defective in quality.

10- Dispute resolution

The present general terms of sale are subjected to the Tunisian law. In case of dispute, only the Tunisian courts are competent.

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